Fix Wi-Fi connection bug

If you're having Wi-Fi connection problems or see an Wi-Fi icon with an assertion point, try the solutions below. Later on each solution, try to open a webpage on your phone to see if the upshot is stock-still.

Step 1: Cheque settings & restart

  1. Make sure Wi-Fi is on. And so plow it off and on again to reconnect. Learn how to connect to Wi-Fi networks.
  2. Make sure Plane mode is off. Then turn information technology on and off over again to reconnect. Learn how to enable and disable Plane mode.

  3. Printing your phone'due south ability button for a few seconds. Then, on your screen, tap Restart .If you don't see "Restart," printing and agree the power button for nigh 30 seconds, until your phone restarts.

Pace 2: Observe the trouble type

  • Phone:Attempt connecting to the Wi-Fi network with another device, like a laptop computer or friend's telephone. If other devices can use the network, the trouble is about likely with your telephone.
  • Network:Check whether your phone can connect to some other Wi-Fi network, like at a friend's firm or a public network. If your telephone tin connect elsewhere, the trouble is most probable with the network.
  • Internet:If your phone connects to the Wi-Fi network but you still have no internet, the problem is about likely with your internet connection.

Step 3: Troubleshoot by problem type

Phone

Bank check for problem apps

The problem can be from an app that you downloaded. To find out, restart your telephone in safe mode.

  1. Plow on safe style. Learn how to plow on safe fashion.
  2. Endeavour connecting to the Wi-Fi network once again.
  3. Check if the Wi-Fi connection works in prophylactic mode.
    • If the Wi-Fi connexion works in safe style, a downloaded app is most likely causing the outcome.
      • To exit safe mode, restart your telephone.
      • Uninstall recently downloaded apps one past one. Come across whether the connection works.
      • After you remove the app that's causing the problem, reinstall the other apps.
    • If the Wi-Fi connectedness doesn't work in safe mode
      Likely, there'due south a problem with the Wi-Fi network or internet connection.

Tip: Airplane mode is automatically turned on when yous enter safe mode. We recommend turning airplane mode off in order to continue using features such as GPS, Wi-Fi, and making phone calls.

Net & network

Restart the router & modem

If the Wi-Fi router and modem are yours, attempt turning them off and then on once again.

  1. Unplug the router and modem'southward power cords from the power outlet for 15 seconds.
  2. Plug the power cords back in.
  3. Check that all cords and cables are secure at both ends.
  4. Expect a few minutes, until the lights on the modem and router are working right. (See the device manual or manufacturer'due south back up site.)

If the lights aren't working right, you could have an effect with the modem, router, or net connectedness.

Contact the network ambassador or your Internet Service Provider. For example, in that location could be a service outage, or they could demand to reset your connexion.

Sign in to a public network

Important: Public networks, like at cafes or airports, often have a webpage for you lot to complete. If you sign in or accept the terms, the public connection should work.

If you don't see an authorization page subsequently y'all connect to a public network:

  • Check for a notification that asks yous to sign in.
  • Open a new page in a new window.

If those steps don't work, try restarting your connectedness to the network:

  1. Open your phone's Settings app.
  2. Tap Network & internet And thenInternet.
  3. Impact and hold the network name. TapForget.
  4. Plow Wi-Fi off and then on again.
  5. On the listing, tap the network name.
  6. You'll get a notification to sign in. Tap the notification.
  7. To connect to the network, agree to the terms.

Wi-Fi hotspot

Check that hotspot is on

  1. Open up your phone'south Settings app.
  2. Tap Network & cyberspace And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Turn on UtiliseWi-Fi hotspot.
    • If it was already on, plough it off so on once more.
    • If your phone hasn't had a hotspot before, first tap Set upwards Wi-Fi hotspot.

Tip: For more than info, acquire more than virtually hotspots and tethering.

Contact your mobile carrier

Important:Not all mobile service providers piece of work with mobile hotspots.

If you accept problems, bank check with your carrier. Inquire whether your phone can connect to mobile hotspots and whether they're in your data plan.

When yous reconnect

When you reconnect, bank check for the latest system update. Updates tin bring improvements that assist fix issues. Learn how to check and update your Android version.

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